13/02/2018 Intermittent call failure

New Incident Status: Resolved

Vocus has advised that the issue is resolved and their engineers will continue to monitor services as these are restored.

Feb 13, 10:18 AEDT

PREVIOUS UPDATES

Update

Further update from Vocus:

Please be advised that power has restored to the site.

The Ipera network is still experiencing ongoing network connectivity issues however other voice and data services are believe to be restored.

Vocus Network Engineers are still working to resolve the affected services.

Feb 13, 09:48 AEDT

Monitoring

Vocus has advised that services are gradually being restored.

Current ETR is approximately 30 minutes.

Feb 13, 09:10 AEDT

Identified

We have isolated the issue to our carrier Vocus:

Sydney Core Site Power Failure. Refer to - http://status.vocus.com.au/view-incident.aspx?IncidentID=406

The issue will effect regions beyond Sydney.

Feb 13, 09:02 AEDT

Investigating

We are currently experiencing an intermittent issue with both inbound and outbound calls.

Our team is currently looking into this, and we will keep you updated.

Feb 13, 08:50 AEDT

16/11/2017 - Inbound Calling Outage

Service Disrupted = Voice

Investigating

We're experiencing a service disruption for both inbound and outbound calling. Our team is investigating as an urgent priority to get this resolved.

New Incident Status: Identified

The issue is with our carrier Vocus and is affecting call routing to and from their network.

Vocus is working on this now and we will post further updates as soon as these come to hand.

Vocus Incident Summary

Customers on Genband, Mera and IPTel platforms are experiencing inbound and outbound call issues starting from around 8am AEDT.

Vocus Engineers are working to establish the cause of the failure and to restore Voice services.

No ETR available is available at this time and further updates will be provided as they become available.

14/11/2017 - Call Quality & Registration Issues

Service Disrupted = Voice

Voice Server issues creating call quality and registration failures.

We will advise when we receive updates.

Resolved

Voice Servers are now functioning as normal.

09/11/2017 - TransACT VDSL2 Outage

Service Disrupted = Voice & Data

Identified (Naked VDSL2)

Unplanned outage: Naked VDSL2 services are down in Canberra City and North Canberra due to upstream provider issues. Supplier has been contacted for resolution and ETA will be provided on this page.

Resolved

Naked VDSL2 services are now back online and functioning as normal.

17/10/2017 - Partial Telstra Inbound Failure

Service Disrupted = Voice

We have received reports that Inbound calling from specified locations within the Telstra network are failing to reach our service.

It appears the failure is within the Telstra network.

We will advise when we receive updates.

Resolved

Inbound Calls from Telstra are now successfully routing to our network.

No explanation for this fault has been provided.

22/09/2017 - Intercap Link Issue

Service Disrupted = Voice and Internet

Watching (Intercapital Connectivity)

12:28PM AEST: We experienced issues with our Intercap link again today causing connectivity issues for some Networking and Hosting clients. Before the manual intervention of the network was executed the link was restored to working order. This was caused by the same issue earlier in the week whereby one of our intercapital links went down for 2mins and then returns for 2mins which also known as flapping.

This occurred for approximately 4mins and 21secs disrupting connectivity to parts of our network. We are currently monitoring the connection and liaising with the upstream provider to be briefed on the cause and what can be done to prevent this in the future.

Resolved

Updated link with failover, all testing ok.

18/09/2017 - Intercap Link Issue

Service Disrupted = Voice and Internet

Watching (Intercapital Connectivity)

Issues with our Intercap link are causing connectivity issues for some Networking and Hosting clients. We are liaising with our upstream provider to establish the cause of this issue, as well as find out an ETR. As this issue is external to our infrastructure we are waiting on more information to be provided to us.

Upstream network engineers are investigating and further updates will be provided as they come to hand.

Resolved