Account Summary Dashboard

The account summary dashboard provides a broad overview of your account. In this dashboard you can view account balance, plan details and customer account summary.

Step 1: Make a Payment

1. Log into Kinnekt.
2. Select Account > Account overview.
3. Click Add credit.
4. Add credit card details or select a saved card in the pop up.
5. Click Accept to make payment.

Step 2: Account Summary

1. Log into YourCloudPBX.
2. Select Account > Account overview.

Select a month billing cycle to see an overview for that given month.

By selecting either Service type, Billing group or Call date you can view a break down summary of the account.

When in service type by clicking either CallingPlan, Inbound or Number you can view detailed description for that month period.

View the selected months statement by clicking download a pdf or to the statement in a new window.

If you have trouble, please send an email to COMM SPEC Support Team

Setting Up and Using the Faxmail Services

Log into the Kinnekt Portal via https://portal.kinnekt.com.au

Setting Up the Faxmail Service

If you don't already have a FAXMAIL service number , refer to the Adding a New Number to Your Account article or if you require assistance, please contact

us via COMM SPEC Support Team

If you already have a FAXMAIL service number on your account, simply click on the CloudPBX tab on the top row.

1. Select the FAXMAIL service number, it will labelled Fax under the Type column
2. Faxmail Delivery Options allows you enter which email address or addresses your faxes will be sent to, they will be delivered in PDF.
   1. You may choose to use your fax to ring on a standard fax machine via a IP Analogue Device that turns IP into analogue signal.
   2. You may choose to send the faxes to the primary email address on the account, or set it to look at the list below.
   3. Add email addresses that would like to receive faxes.
   4. Select the type of file you will receive the fax in.
3. Faxmail Sending Options allows you enter which email address or addresses have the ability to send a fax.
   1. Add email addresses of users that require the ability to send a fax via email.
   2. You can also adjust the timers of the faxmail.
   3. For security reasons, you may like to add a verification phrase that is required in the email subject to stop unwanted faxes being sent.
   4. You can add a fax header, this may be your business name, department or even the phone number.

Using the Faxmail Service

To use the Kinnekt Faxmail Service, simply open your email client, select start new email.

Enter the fax number (including the Australian area code) you want to send your PDF document to, then add @faxmail.kinnekt.com.au to the recipient.

Australian Area Codes

612 - ACT/NSW

613 - VIC/TAS

617 - QLD

618 - WA/SA/NT

So a fax to COMM SPEC would look like this:

61261884295@faxmail.kinnekt.com.au

Attach the PDF you want to send.

You will not need to add a subject unless you are using the verification phrase.

You will receive a confirmation or failure email in return.

This can take up to 5 minutes.

Adding Credit to Your Account

Adding credit to your account is easy. You can save your credit card information in the Kinnekt portal, to make making a payment even easier.

Quick Guide

1. Log into Kinnekt.
2. Select Account > Manage billing
3. Click Add credit
4. Add credit card details or select a saved card in the pop up.
5. Click Accept to make payment.

By setting up automatic top-ups to your account you can be rest assured you will always be in credit.

Automatic Top-Up

Setting up auto top-up functions gives you the ability to have control over your billing account. Using Kinnekt you have four functions that you can enable to make sure you are always on top of your account.

Top-Up settings: You can have your account automatically topped up when your balance drops below your nominated top-up level (e.g. $50). At the end of your billing month we’ll top-up your account to the nominated top-up level, so you start each billing month with the nominated balance.

Notification settings: You can have an email sent to you when your account falls below the threshold.

Auto debit: You can have you card charged for the recurring monthly charges.

Stored credit card information: Securely register your credit card details and nominate a top-up level (e.g. $50). Whenever your call credit drops below $5.00 we’ll top-up your account to the nominated top-up level, so you never run out of credit.

Quick Guide

Step 1: Auto Top-Up Settings.

1. Log into Kinnekt.
2. Select Account > Manage billing
3. Click Automatically top up
4. Add any of the top-up settings:
5. Top-up amount: this is the amount that your account will get top up at each time an automatic top up occurs.
6. Maximum weekly amount: this amount is your weekly maximum spend. If you leave it at $0.00 your account has no limit, and your account will be charged an unlimited amount per week.
7. Balance threshold: when your account gets below this amount the automatic top up will occur.
8. Click Update to save settings.

Step 2: Notification settings

1. Click Enable low credit warning emails, if you wish to enable this function.
2. Add Notification threshold amount: when your account drops below this amount you will be sent an email notifying you. If you leave it at $0.00 your threshold has no limit.
3. Click Update to save settings.

Step 3: Auto Debit

1. Click Automatically debit my account for upcoming account payments, if you wish to enable this setting.
2. Click Save to save settings.

Understanding Your Bill

Our billing system automatically charges your account on the first day of your bill anniversary. For example, if you first subscribed on the 3rd June then your bill anniversary is the 3rd day of each month thereafter. Because we are a prepaid service subscribers will need to ensure the account has sufficient account balance using our Credit card Auto Top-up, or depositing funds via bPayment.

Bill Explanation

Account Summary

1. Opening balance: Describes the balance on your account at the start of the bill cycle
2. Payments received: Any payments received over the past month
3. Current month charges: Are a summary of what have been spent this month

Current Month Charge

• Plan Details: Details all plans on the account, start and end date, quantity and their sub totals
• Outbound Calls: A summary of all calling activity, Local, National, Calls to Mobile, International and premium numbers
• Services Summary: Any other charges to the account.