Kinnekt - CloudPBX

Cloud PBX

Simultaneous Ring

Log into the Kinnekt Portal via https://portal.kinnekt.com.au

Select CloudPBX on the top row
Select Inbound Calls on the left hand column
Select Simultaneous Ring

When you receive a call, your home phone, work phone and mobile can all ring simultaneously.

You can add up to 5 additional numbers to ring when this services is called.
You can even set delay times for when you would like specific numbers to start ringing.
You can also set the Time Schedule for each Simultaneous Ring.

Note: if a service that you have added to the simultaneous ring is answered, all services will stop ringing.

So if a mobile phone is set and that service has a voicemail, when it comes to for that voicemail to answer, it will take the call.

If you have trouble, please send an email to COMM SPEC Support Team

Shared Line

Log into the Kinnekt Portal via https://cloudpbx.kinnekt.com.au

Select CloudPBX on the top row
Select Inbound Calls on the left hand column
Select Shared Line

Shared Line Appearance allows you to login multiple times on the same line, up to 6 simultaneous logins.

To do this, on the second device you will need to add -2 to the end of the username, on the third device you will need to add -3.

Main Device:

User ID: 61261073200

Password: test12345

Second Device:

User ID: 61261073200-1

Password: test12345

Third Device:

User ID: 61261073200-2

Password: test12345

Fourth Device:

User ID: 61261073200-3

Password: test12345

Fifth Device:

User ID: 61261073200-4

Password: test12345

Sixth Device:

User ID: 61261073200-5

Password: test12345

All devices will ring at the same time when a call is presented to 0261073200.

This is handy for a main number or a group number that you want displayed on multiple devices.

If you have trouble, please send an email to COMM SPEC Support Team

Forwarding or Trunking

Modified on: Wed, 26 Oct, 2016 at 11:20 PM

Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility: for example, have your calls forwarded straight to your mobile during the day with an after hours forward to your after hours voicemail box.

Ways to Set Up Call Forwarding:

Call Forward Busy: Enables Subscribers to redirect calls to another number when an incoming call receives a busy response.
Call Forward No Answer: Enables Subscribers to redirect calls to another number when an incoming call is not answered within a specified time frame. Configurable via feature code, voice IVR and within YourCloudPBX.
Call Forward Always: Enables a user to redirect all incoming calls to another phone number. Configurable via feature code, voice IVR and within YourCloudPBX.
Auto scheduling: Automatic such as recurring meeting or for after-hours support.
Emergency Diverts: If for what ever reason your VoIP data link is taken offline, use Call Forwarding to quickly divert all incoming phone calls to alternate land-line or mobile contacts.

Quick Guide

Step 1: Call Forwarding

Log into Kinnekt.
Cloud PBX >> Select number.
Select Inbound Calls > Forwarding or trunking
Set your Call Forwarding preferences including numbers and time schedules
Click Save to update your settings.

Step 2: After Hours Voicemail

Log into Kinnekt.
Cloud PBX >> Select number.
Select Inbound Calls > Forwarding or trunking
Set Forward my calls when I am unavailable to: (set number)
Set Forward these calls: Outside Available hours
Call Diversion time: set to 2

Setting up an after hours voicemail will require the purchase of an additional number, which you will set your call forward to.

Inbound Calls | Voicemail

Goto nominated After Hours VoiceMail number (Inbound calls | Voicemail Service)
Record Voicemail UNAVAILABLE message
Call Diversion Timer: Set to 2

Inbound Trunking Options

By default inbound calls are delivered to a phone which has logged in against that same number. However, some customers prefer to have multiple inbound numbers terminate on a single logged-in device. This setting allows you to send inbound calls for this phone number to the registration or login of a different number on your account. By using this option you can create one or more inbound trunks for your incoming calls. If you enter a number here which is not on your account – then this setting will simply be ignored and removed. The number format should be the same as the registration ID. e.g. 61280111800

How to Set Up Inbound Trunking

Log into YourCloudPBX
CloudPBX | Inbound Calls > Call forwarding or trunking
Select Inbound trunk number
Log into each restricted line and use Inbound trunking to pointing each required line to your terminated trunk DID.

Hunt Group

Log into the Kinnekt Portal via https://cloudpbx.kinnekt.com.au

Select CloudPBX on the top row

Select Inbound Calls on the left hand column
Select Hunt Group

Call Queueing

Log into the Kinnekt Portal via https://cloudpbx.kinnekt.com.au

Select CloudPBX on the top row

Select Inbound Calls on the left hand column
Select Call Queueing

Do Not Disturb

Log into the Kinnekt Portal via https://cloudpbx.kinnekt.com.au

Select CloudPBX on the top row

Select Inbound Calls on the left hand column
Select Do Not Disturb

Caller ID & Rejections

Log into the Kinnekt Portal via https://cloudpbx.kinnekt.com.au

Select CloudPBX on the top row

Select Inbound Calls on the left hand column
Select Caller ID & Rejections

Using Your Voicemail Service

Kinnekt CloudPBX Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, forward and the ability to deliver via email and use SMS for notifications (charges apply).

Content

Recording your VM
VM Access and Delivery
Feature Keys
Disable Voicemail
Managing After hours Voicemail

Quick Guide

Step 1: Login to CloudPBX Portal

Log into Kinnekt CloudPBX
CloudPBX > Select hyperlink DID (eg 61289707500)
Inbound Calls > Voicemail Service
NB – We recommend writing a script and rehearsing before recording any CloudPBX messenging.

Step 2: Recording your VM

Click to Record: Click either the UNAVAILABLE or BUSY functions and enter your phone number. Kinnekt CloudPBX will phone you back and prompt you to record your message. Once you have recorded your voicemail, follow the prompts to confirm the message or start afresh.
Media Upload: For higher quality recordings for Voicemail UNAVAILABLE or BUSY (as well as Auto Attendant, Music on Hold, and Caller Tunes) you can upload your MP3 recordings using Cloud PBX |Media feature.

We have a maximum file size of 500kb per VoiceMail. For larger voicemails we recommend dropping the the recording rate to 256kb (any reduction in quality will be indecipherable to the incoming callers)

Step 3: VM Access and Delivery

Accessing your Voicemail box: You can access your own inbox by dialling *55.
Voicemail PIN number: To access to your voicemail from phone not directly linked to your message box requires a PIN code (see Voicemail PIN number). To access that box enter *55 at anytime during the message. You will be greeted by the message……”please enter your password followed by the # key”
Trusted Callers: Create a trusted caller number list to avoid the extra step of entering a Voicemail PIN code. To access that box enter *55 at anytime during the message. Because your number is on the Trusted callers list you will not be challenged for a PIN code.
Call Diversion Timer: Sets the seconds to wait before diverting to voicemail or forwarding.
Email: Enter the email address where you want your voicemail messages delivered.
SMS: Send and SMS alerts to let you know you have a new voicemail. Note each SMS will cost 20 cents.
From a Kinnekt CloudPBX Phone: Dial *55 from your Kinnekt CloudPBX phone to access your personal mailbox.Feature Keys

4 – previous message
5 – Repeat
6 – Play next message
7 – Delete
8 – Forward
9 – SAVE
Voicemail Star Access: Dial your own Kinnekt CloudPBX number from any phone and wait for it to go to voicemail then press *55 and you will be prompted for your PIN code (this must already be setup) followed by # to access your mailbox messages as normal. You can also setup calling numbers as trusted callers to avoid having to enter a PIN number.
From Kinnekt CloudPBX: You can check your new voicemails by simply logging into Kinnekt CloudPBX and clicking on the messages tab. (You cannot setup prompts etc. using the web interface however).
From email: You can login to Kinnekt CloudPBX and under voicemail settings setup an email address to forward all voicemail messages onto. For the technically minded Subscribers you can also connect to our IMAP server (imap.kinnekt.com.au) and check your voicemail directly from your email client such as Outlook.

Step 4: Disable Voicemail

Disable Voicemail

Log into YourCloudPBX
Select CloudPBX > Inbound Calls > Voicemail Service
Click the checkbox Turn off your Voice-mail call diversions

Step 5. Managing After hours Voicemail

To setup an after hours Voicemail you will need to configure a Call Forward and secondly your Time Schedules to define your office work hours.

For more information on configuring your after hours voicemail see Forwarding and Trunking

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